Privacy Policy of cosmesilivigno.it
Last updated: 14/04/2025
Welcome to cosmesilivigno.it (hereinafter also referred to as the “Site”).
This privacy policy is drafted in accordance with EU Regulation 2016/679 (GDPR), Legislative Decree 196/2003 as amended by Legislative Decree 101/2018, and in compliance with the Guidelines of the Italian Data Protection Authority (Garante Privacy).
The purpose of this policy is to clearly and transparently explain how we collect, use, and protect your personal data when you visit our site, use our online services, contact us via WhatsApp, or subscribe to our newsletter.
1. Data Controller
Cosmesi Livigno di Marenzi Raffaella
Registered office: Via Pontiglia 485
VAT No.: MRNRFL90A71F712X
Email: info@cosmesilivigno.it
Phone: +39 0342 1899978
2. Types of Data Collected
When you use our site, we may collect the following categories of data:
Browsing data: Information automatically collected by the website’s IT systems, such as IP addresses, browser type, operating system, pages visited, and access times.
Data voluntarily provided: Through contact forms, newsletter subscriptions, site purchases, or direct communication.
Usage data: Collected via cookies, analytics tools, and integrated messaging tools (such as WhatsApp).
Order-related data: First name, last name, shipping address, and payment details (limited and processed via secure third-party providers).
3. Purposes of Data Processing
| Purpose | Legal Basis |
|---|---|
| Order and online sales management | Performance of a contract |
| Responding to inquiries and customer support (email, contact form, WhatsApp) | Pre-contractual measures or legitimate interest |
| Sending newsletters and promotional communications | Consent of the data subject |
| Statistical analysis via Google Analytics | Consent via cookie banner |
| Compliance with legal and tax obligations | Legal obligation |
4. Data Processing Methods
Your data is processed both electronically and manually, in compliance with principles of fairness, lawfulness, transparency, and the protection of your privacy and rights.
We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk.
5. WhatsApp Communications
Our site includes a button to contact us directly via WhatsApp Business.
When using this function, your data (e.g., phone number and message content) will be processed solely to respond to your request.
Note: WhatsApp LLC acts as an independent data controller. You can review their privacy policy here:
https://www.whatsapp.com/legal/privacy-policy
6. Newsletter
If you subscribe to our newsletter, we will use the data provided (name and email address) to send you updates, offers, and promotional content.
You may withdraw your consent at any time by clicking the “Unsubscribe” link included in every email.
The newsletter service is managed through secure GDPR-compliant platforms.
7. Cookie Policy
Our website uses cookies to ensure the best browsing experience and to collect anonymous statistical data.
The cookies used include:
Technical cookies: Necessary for the correct functioning of the site.
Third-party analytical cookies (Google Analytics 4): To collect aggregated data on site visits. Tracking is anonymized and subject to user consent.
Marketing/profiling cookies: Used only with explicit consent to show you targeted advertising.
You can manage your cookie preferences through the banner displayed on your first visit or by reviewing our Cookie Policy.
8. Google Analytics
We use Google Analytics 4, provided by Google Ireland Limited, to analyze aggregated traffic and user behavior on the site.
Google may transfer data outside the EU, ensuring appropriate protection measures (e.g., Standard Contractual Clauses).
More information:
https://support.google.com/analytics/answer/6004245
9. Data Retention
We retain personal data only as long as necessary for the purposes for which it was collected:
Order-related data: 10 years (tax and accounting obligations).
Newsletter data: Until consent is withdrawn.
Cookie data: As specified in the Cookie Policy.
10. Data Recipients
Your data may be shared with:
IT service and hosting providers;
Order and shipping management platforms;
Newsletter and marketing tool providers;
Legal and tax advisors;
Competent authorities, if required by law.
We do not sell or transfer your personal data to third parties for commercial purposes.
11. Data Transfers Outside the EU
If data is transferred outside the European Economic Area, we ensure it is done in accordance with the GDPR through appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission.
12. Data Subject Rights
You may exercise the following rights at any time:
Access to your personal data;
Rectification or updating of your data;
Deletion of your data (right to be forgotten);
Restriction of processing;
Objection to processing;
Data portability;
Withdrawal of consent previously given;
Lodging a complaint with the Supervisory Authority (Garante Privacy).
To exercise your rights, please contact us at: info@cosmesilivigno.it
13. Changes to This Policy
We reserve the right to update this privacy policy at any time. Any changes will be posted on this page and will take immediate effect.
Privacy Contact Information:
Email: info@cosmesilivigno.it
Phone: +39 0342 1899978